This privacy statement applies to the processing of personal data by Gradyent B.V., having its global headquarters at (3013 AK) Rotterdam, the Netherlands at Stationsplein 45 Unit B1-051, hereinafter referred to as Gradyent or simply “we / our or us”. In case you visit our website, enter into a questionnaire, or provide your contact details, we will process your personal data and we are thus obliged to inform you on how we handle your personal data. That is what this statement is for, as we explain for what purpose and how we process your personal data and how you can exercise control over this. Our contact details are at the end of this statement.
What are we doing?
This statement covers the use of personal data when you use our website. We use our website to explain our (AI /software) solution for energy network insight to you. This solution offers a Digital Twin of heating networks. So, although it is not our business to process your data, it is inevitable to provide you with information through this website.
Which personal data do we process?
Personal data is all data that provides information about you as an identifiable person, they tell something about who you are, where you are or with what device you are working. We ‘process’ this personal data when we organize, track, store, view, share, send and delete it etc. in the broadest sense. We process personal data automatically, without you ‘seeing’ this, by for example storing your device data and placing cookies ([hyperlink for cookies is recommended]) on your hardware or looking at your website activities, but also the traditional way when you enter your e-mail address or contact information. In the list below you will find the whole set of personal data that we are able to process.
- Name, address, place of residence
- Phone number
- Email address
- Company, Function
- Contact history
- Surfing behavior
- IP address, social ID, cookie ID
- If you receive e-mails from us, we register your interactions (open and click behavior)
- Invoice and payment information
We do not process special personal data such as your ethnical profile, political or sexual preference, criminal data, religion, union membership or biometric / genetic or medical background.
Why do we process such personal data?
First of all we use your personal data to identify you and to communicate with you when you ask for information through our website. In addition, we will also use your personal data in the context of some marketing activities if we think that this may be relevant to us, and our products or services for you and all of our other customers. These marketing activities are promotional emails (if we have your consent). We also use your personal data to see what parts of the websites are reviewed or used daily, weekly, monthly or not at all.
Finally, we may have to process personal data in the context of our legal obligations because the law requires us to do so. For example, we will at least process financial data for our own accounting obligations.
If you are already a client of us, it is in our legitimate interest that we send you newsletters, as long as such newsletters contains information on the solutions or products and services that you already purchased with us. If you object to receiving our newsletting, just let us know and we will delete your name in the newsletter list. We may keep your e-mail address in an opt-out list for verification purposes. In case we want to approach you about other products or services, we will ask your permission for this. Your permission for any processing purposes whatsoever may be withdrawn at any time.
Exchange with third parties
We never provide, sell, rent or lease your personal data to third parties, unless we are legally obliged to provide data or if you have given permission for this. We engage service providers for the execution of our services. These are not “third party recipients” but “processors”. These processors do not use the data for their own purposes but they help us by processing the personal data on our behalf.
The processors we use are:
|For example mailchimp||Short explanation on what they do: e-mail surveys|
|Google Analytics||Analytical reviews|
Data within the EEA
Your personal data will only be processed within the European Economic Area (EEA), including by any processors we work with.
Automated decision making and profiling
We do not use automated decision-making and / or profiling on personal data, we are very busy doing that on the heating networks.
We no longer keep your personal data that is necessary for one of the purposes we have described. By law, the retention periods may vary, but you can assume that after 5 years after the last contact between you and Gradyent, we will delete all personal data that we no longer need to process. We can opt for anonymization instead of deletion if this is necessary for our statistics, for example.
Security of personal data
We have taken appropriate technical and organizational measures to protect personal data against loss or any other form of unlawful processing, including:
- Our website and software has an SSL certificate that guarantees visitors and users that (personal) data is sent via browsers via HTTPS, so that information is encrypted and secured. SSL (Secure Sockets Layer) is also used for online transactions (with credit cards).
- The party that hosts our website has taken extensive measures to cover the procedure in the event of a data breach. But more importantly; various technical and organizational measures have been taken to prevent data leaks.
- Our CRM system has taken extensive measures to cover the procedure in the event of a data breach.
- Our own Gradyent Application has taken extensive measures to cover the procedure in the event of a data breach.
Rights you can exercise
If we process your personal data, you are able to exercise your privacy rights. For example, you can request to have insight on which personal data we have stored and if necessary, we can rectify information for you a well. We will also grant you the right to objection in certain cases, so whatever your request is, please contact us and we will help you free of charge. For this you can contact us via the information below. Please note that your privacy rights and our commercial rights are fairly balanced and sometimes we cannot comply with your request because the processing of personal data is necessary to perform an obligation that we have, contractually or based upon mandatory law. For example, if we are required by national law to retain financial data. If this is the case, we will explain this to you. In the event that you withdraw your consent or when you object to direct marketing (e-mail newsletters) we shall at all times, grant you your request.
Finally, we would like to make it clear to you that we have an obligation to identify the person that claims any request, just to make sure we are not sending out information to the wring person. In any case, we shall respond to a request within 4 weeks.
As our solution and the products and services that we provide are dynamic, we may change our website, its content or the way it works. We therefore reserve the right to amend this statement from time to time. Any changes will be made on this page. The most recent changes date from February 2021.
If you have any questions about this privacy statement or if you would like to exercise any of your legal rights, you can contact us using the details below: Privacy@gradyent.ai